Privacy Policy
- Home
-
Privacy Policy
Privacy Policy
Effective Date:August 2025
At The Vitamin Guy, your privacy and data security are extremely important to us. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth).
Compliant with Australian Privacy Principles (APP)
We comply with all 13 APPs under the Privacy Act 1988 (Cth), ensuring your personal information is handled responsibly and lawfully.
Your Health Data is Private
We never share or misuse any health-related information you choose to provide. Your wellbeing and confidentiality are always respected.
No Data Sold — Ever
We do sell, rent, or share your personal data with third parties. Your information stays with us and trusted services only.
Marketing & Emails
You will only receive promotional emails if you opt in. You can unsubscribe at any time via the email footer or by contacting us directly.
Data Security
We use industry-standard encryption and security protocols to:
- Protect your medical and personal data
- Restrict access to authorised staff only (e.g., AHPRA-registered nurses, GPs)
- Ensure secure transmission of information via SSL
- Keep our systems updated with regular security reviews
- Name, age, gender
- Contact details (phone number, email, address)
- Medical history, symptoms, and relevant health data
- Payment information (processed securely through third-party providers)
- Booking preferences, consultation history, and feedback
- Device and browser information (for analytics)
Why We Collect Your Information
We collect this information to:
Provide GP-prescribed IV therapy services
Conduct free nurse consultations and clinical pre-screenings
Comply with legal, TGA, and AHPRA requirements
Improve user experience and personalise your care
Send appointment reminders, confirmations, or educational content (opt-in only)Data Sharing
We only share your information with:
- Our GP and nursing team (for clinical care)
- Licensed pharmacies (to compound your IV safely)
- Government agencies (if legally required)
Accessing & Updating Your Information
You have the right to:
- Request a copy of your personal information
- Ask us to correct outdated or inaccurate records
- To do so, please contact:
hello@thevitaminguy.com.auContact Us
For any privacy concerns, requests, or complaints, contact:
The Vitamin Guy Privacy Officer
:
e-mail: hello@thevitaminguy.com.au
round_pushpin: Gold Coast | Brisbane | Northern NSW
Cookies & Website Analytics
We use cookies and analytics tools (e.g., Google Analytics) to understand site performance and user preferences. No personal or health data is stored without your consent.
You can adjust your browser settings to block cookies at any time.
Third-Party Services
We may use third-party platforms (such as payment processors or email providers) that are fully compliant with privacy laws. These services only access your data to the extent needed to perform their function.
Access & Correction of Your Information
You have the right to access or request corrections to any personal information we hold about you. Please contact us and we’ll respond promptly.
Information We Collect
We may collect the following types of personal information: